◆ Help Centre

logigame Frequently Asked Questions

Everything you need to know about playing on logigame — from opening your account and depositing via GCash or PayMaya, to understanding bonuses, live casino rules, responsible gaming tools, and our PAGCOR-regulated operating standards. If you can't find your answer here, our 24/7 support team is always ready to help.

Account & Registration 5 Questions

How do I create a logigame account?

Creating a logigame account takes less than five minutes. Click the Register button on the logigame homepage, enter your full legal name, a valid Philippine mobile number, email address, and a strong password. You must confirm you are at least 21 years old and agree to the Terms and Conditions. A one-time PIN will be sent to your mobile to verify your number and activate the account.

What documents are needed for KYC verification on logigame?

logigame requires a valid Philippine government-issued ID for KYC verification before processing your first withdrawal. Accepted documents include the PhilSys National ID, Philippine passport, UMID card, SSS or GSIS ID, PRC ID, and LTO driver's licence. You may also be asked to submit a selfie holding the ID. Verification is typically completed within one business day.

Can I have more than one logigame account?

No. logigame strictly enforces a one-account-per-player policy. Each individual may hold only one active account. Duplicate accounts are detected automatically and will result in suspension of all associated accounts and forfeiture of any balances. If you have accidentally created a second account, contact logigame support immediately via 24/7 live chat to resolve it before any action is taken.

What should I do if I cannot log in to my logigame account?

If you cannot log in to logigame, first use the Forgot Password link on the login page — a reset link will be sent to your registered email within minutes. If you no longer have access to your registered email, contact logigame support via 24/7 live chat with your registered mobile number and a valid ID to verify ownership and regain access.

How do I close my logigame account permanently?

To permanently close your logigame account, contact support via 24/7 live chat or email [email protected] and request account closure. Any remaining verified balance will be returned to your registered payment method after identity verification. Note that if you are closing due to gambling concerns, logigame's self-exclusion tool in account settings is a faster option that also prevents re-registration.

Deposits & Withdrawals 5 Questions

What is the minimum deposit amount on logigame?

The minimum deposit on logigame is ₱100. This applies across all supported payment methods including GCash, PayMaya, BPI Online, BDO Online, and Metrobank Online. There are no deposit fees charged by logigame, though your payment provider may apply their own transaction charges. All deposits are processed in Philippine Peso.

How fast is a GCash withdrawal on logigame?

GCash withdrawals on logigame are typically processed on the same business day for verified accounts in good standing. Most GCash payouts are credited within one to three hours of approval. Processing may take longer if your account has a pending KYC review or if the withdrawal is flagged for a routine security check. The minimum withdrawal amount is ₱500.

Can I deposit using PayMaya on logigame?

Yes, PayMaya is a fully supported deposit and withdrawal method on logigame. Deposits via PayMaya are processed instantly and credited to your logigame balance in real time. Withdrawals to PayMaya typically complete within the same business day for verified accounts. The minimum deposit is ₱100 and the minimum withdrawal is ₱500.

How long does a bank transfer withdrawal take from logigame?

Bank transfer withdrawals from logigame to BPI, BDO, or Metrobank accounts typically take one to three business days depending on the receiving bank's processing schedule. logigame processes approved withdrawal requests on the same business day. Delays are most commonly caused by bank clearing cycles rather than logigame's own processing. Contact support if your bank transfer has not arrived after three business days.

Are there any fees for withdrawing from logigame?

logigame does not charge withdrawal fees on standard payouts to GCash, PayMaya, BPI, BDO, or Metrobank. Some payment providers may apply their own receiving fees — check with your bank or e-wallet provider for clarity. Cryptocurrency withdrawals may be subject to network gas fees which are disclosed at the time of transaction. logigame always shows the net amount you will receive before you confirm.

Games & Gameplay 5 Questions

What slot games are available on logigame?

logigame offers a wide selection of slot titles from certified providers, including popular JILI slots, classic fruit machines, progressive jackpot slots, and feature-rich video slots. Filipino players on logigame consistently enjoy titles with local themes, frequent bonus rounds, and mobile-optimised interfaces. All slots on logigame use independently certified random number generators (RNG) for fair, transparent outcomes.

Does logigame offer live dealer casino games?

Yes. logigame's live casino section features real dealers streamed in HD across multiple tables including baccarat, roulette, blackjack, and sic bo. logigame also partners with Playtech for a premium live dealer experience under the Playtech Live section, featuring exclusive tables and professional Filipino-friendly dealers. Live casino games are available 24 hours a day, seven days a week.

Can I play logigame on my mobile phone?

Absolutely. logigame is fully optimised for mobile browsers on both Android and iOS devices — no app download required. The entire logigame game library, including slots, live casino, bingo, and sports betting, is accessible through your phone's browser. The mobile interface is touch-friendly and loads quickly even on standard mobile data connections common across Metro Manila, Cebu, and Davao.

What is the RTP on logigame slot games?

Return-to-Player (RTP) percentages vary by game title on logigame, but most certified slot games carry RTPs in the range of 94% to 97%. The RTP for each game is disclosed in the game's information panel, accessible before you place any wager. logigame uses only games from providers whose RTP figures are independently audited and certified by recognised gaming laboratories.

Does logigame have online sabong or sports betting?

logigame offers sports betting covering popular Filipino and international sports including PBA basketball, NBA, UFC, boxing, and football. Online sabong availability is subject to applicable Philippine regulatory status at time of access. logigame's sports betting section supports live in-play wagering with real-time odds updates, with all transactions processed in Philippine Peso via GCash, PayMaya, or bank transfer.

Bonuses & Promotions 5 Questions

What is the logigame welcome bonus and how do I claim it?

logigame offers a welcome bonus for new players on their first deposit. The bonus is credited automatically when you make a qualifying deposit after completing registration. Full welcome bonus terms — including the deposit minimum, bonus percentage, and wagering requirements — are published on the logigame Promotions page. Always read the specific bonus terms before depositing to ensure the offer suits your preferred game type.

What are wagering requirements and how do they work on logigame?

Wagering requirements on logigame specify how many times you must wager a bonus amount before the resulting winnings can be withdrawn. For example, a ₱1,000 bonus with a 30x wagering requirement means you must place ₱30,000 in total bets before cashing out. Slot games typically contribute 100% toward the requirement; live casino games may contribute less. Specific contribution rates are listed in each promotion's terms.

Can I use a bonus on any game at logigame?

Most logigame bonuses can be used across the slot game library, but some promotions may restrict use to specific game categories or providers. Certain high-RTP games and live casino tables may be excluded from bonus wagering or carry a reduced contribution rate toward clearing the wagering requirement. Always check the individual bonus terms on logigame to confirm which games are eligible before claiming.

Does logigame offer free spins or cashback bonuses?

Yes. logigame runs regular free spins promotions tied to featured slot titles, as well as weekly and monthly cashback offers for qualifying players. Cashback bonuses on logigame return a percentage of net losses over a defined period, providing a safety net for active players. Free spins and cashback promotions are announced via the Promotions page and by email for players who have opted in to marketing communications.

Why was my logigame bonus cancelled or forfeited?

logigame may cancel or forfeit a bonus if the account is found to have violated the specific promotion's terms — for example, wagering on excluded games, attempting to complete wagering requirements through low-risk strategic play, or using multiple accounts to claim the same offer. If you believe your bonus was cancelled in error, contact logigame support with your account details and the promotion reference for a review.

Safety & Responsible Gaming 5 Questions

Is logigame licensed and regulated in the Philippines?

logigame operates under the regulatory oversight of the Philippine Amusement and Gaming Corporation (PAGCOR), the government body responsible for licensing and supervising online gaming in the Philippines. PAGCOR's regulatory framework covers player protection, anti-money laundering compliance, age verification enforcement, and responsible gaming obligations. Players can verify logigame's regulatory standing via PAGCOR's official website at pagcor.ph.

What is the minimum age to play on logigame?

The minimum age to play on logigame is 21 years old. This is a mandatory requirement under PAGCOR's regulatory framework governing casino-style online gaming in the Philippines. All players must verify their age during the KYC process by submitting a valid government-issued ID. Any account found to be operated by a person under 21 will be immediately suspended and winnings voided.

How do I self-exclude from logigame?

To self-exclude from logigame, go to Account Settings, select Responsible Gaming, and choose Self-Exclusion. You can select an exclusion period of 6 months, 1 year, 5 years, or permanent. Your account will be suspended within 24 hours of the request, and all marketing communications will stop immediately. If you need faster action, logigame support via 24/7 live chat can activate restrictions on your account in real time.

Can I set deposit or spending limits on my logigame account?

Yes. logigame provides deposit limits, loss limits, and session time limits configurable directly from your account settings under the Responsible Gaming section. Deposit and loss limits can be set for daily, weekly, or monthly periods. Limit reductions take effect immediately; limit increases require a 24-hour cooling-off period before they take effect, protecting you from impulsive changes during a gaming session.

What should I do if I think I have a gambling problem?

If you believe your gambling is becoming a problem, logigame encourages you to act early. Use logigame's self-exclusion or cooling-off tools in account settings, or contact our 24/7 live chat support team who can restrict your account immediately. For professional support, PAGCOR's responsible gaming division provides resources for Filipino players — visit pagcor.ph for contact details and counselling referrals.

How do I contact logigame customer support?

logigame offers 24/7 customer support via live chat, accessible directly from any page on the platform — this is the fastest option for urgent matters. You can also reach the logigame support team by email at [email protected]. logigame aims to respond to all email inquiries within 24 hours and to resolve most issues within one to three business days depending on the complexity.

Why Filipino Players Choose logigame

Still on the fence? Here's what sets logigame apart from other platforms available to players in the Philippines.

Mobile-First Platform

logigame works perfectly from your phone without any app download. Whether you're in Manila, Cebu, or Davao, the platform loads fast and plays smoothly on standard Philippine mobile data — Android and iOS both covered.

Instant GCash & PayMaya

Deposits via GCash and PayMaya are credited instantly on logigame. Withdrawals to GCash are typically same-day. No slow bank queues, no international transfer delays — just fast, familiar Philippine e-wallet transactions in PHP.

PAGCOR-Regulated

logigame operates under PAGCOR's oversight — your deposits, your winnings, and your personal data are protected by Philippine law. You're not playing on an anonymous offshore site; you're on a regulated platform built for Filipino players.

JILI Slots & Live Casino

logigame features the JILI slot titles that Filipino players love, alongside HD live dealer baccarat, roulette, and blackjack. Add Playtech Live tables for a premium experience — all in one platform, all accessible from a single account.

24/7 Filipino Support

logigame's support team is available around the clock via live chat. Get real answers from trained agents — not bots — whenever you need help with your account, a payment, a bonus, or a responsible gaming concern.

Built-In Responsible Gaming

Deposit limits, loss caps, session timers, cooling-off periods, and self-exclusion are all available in your account settings from day one. logigame takes player protection seriously — the tools are there because they genuinely matter.

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Still Have Questions?

Can't find what you're looking for in the logigame FAQ? Our support team is online 24/7 and ready to help with anything — from account issues and payments to game rules and responsible gaming concerns.

Email us at [email protected] or jump straight into live chat from any page on logigame.

Must be 21 years or older. Please play responsibly. PAGCOR regulated.